Frequently Asked Questions

General

What is Coursepath?

Coursepath is a hosted online training platform that is well suited for Microlearning—short, digestible, bite-sized type of trainings.

A product of Viadesk, a Dutch-German Software-as-a-Service company that has been in business for over 16 years, helping organizations and employees collaborate and share knowledge online. Viadesk made use of this experience to develop Coursepath, an e-learning platform suitable for any organization.

Why should I use Coursepath?

Your top three reasons:

1. Coursepath is Practical and Easy to use

The straightforward authoring tool with its clean and user-friendly interface empowers trainers and managers to create training courses quickly and easily. With Coursepath you do not have to rely on IT or hire a course developer consultant.

You can easily convert a PowerPoint presentation or a PDF document into a course, and further enrich your courses by uploading various kinds of documents and interactive media.

2. Coursepath is Intuitive and Interactive

With Coursepath’s intuitive and modern design, users will need very little help in getting up to speed. Social and collaborative features that encourage participants to ask questions and respond, as well as interact with the trainer and co-participants are embedded seamlessly throughout each course. Crucial factors in helping participants engage better which makes learning fun and much more rewarding.

Everything on the platform can be done by non-technical staff: Do-It-Yourself is the concept.

3. Coursepath is Flexible

Manage the academy from anywhere, let your trainers create courses anytime and let your participants access on-demand at their own pace and own time.

Coursepath’s transparent licensing structure allows you to add as many users you want into the academy. No need to worry about additional user costs and deactivating and reactivating users. Just choose the plan that suits your organisation and let everyone get on board!

Subscription

How much does Coursepath cost?

Coursepath offers three price plans: Basic, Professional and Business.

Basic

€ 199/mo

Billed annually

10 courses

Unlimited users


Basic includes these features:

PPT & PDF conversion

Certificates

Reporting

Professional

€ 499/mo

Billed annually

50 courses

Unlimited users


Everything in Basic and:

Own domain

E-commerce

Course download

Business

€ 899/mo

Billed annually

150 courses

Unlimited users


Everything in Professional and:

SSO/API

Tin Can & SCORM

Technical support

All plans are based on a 12-month contract and are billed annually. The plans include unlimited users and helpdesk support. Coursepath pricing is based per online academy.

How flexible is the price model?

All our price plans have contracts valid for a year. Upgrading to a higher plan in the middle of your current contract is possible. To learn more, please contact sales at info@coursepath.com or at +31 (0)20 305 76 60.

What is the definition of a course in Coursepath?

A course in Coursepath is an online course that has its own virtual course cover. Kindly refer to our Coursepath Demo Academy to see an example of a course cover: https://demo.coursepath.com. The actual number of course covers therefore reflects the number of courses you have in your online academy.

Because Coursepath is highly intuitive in design and each course is very easy to customize, you can also use this as an environment for workshops, coaching, assessments, tutorials and online manuals.

Why should I upgrade from Basic to Professional?

Upgrading from Basic to Professional will not only allow you up to a maximum of 50 courses in the academy, you will also enjoy the following additional features:

  1. Course programs – This allows you to create a series of courses with predefined sequencing.
  2. Academy pages – You can further enhance your academy’s branding by adding custom pages.
  3. E-commerce – Be able to offer paid courses via PayPal.
  4. Course download – You can download the course and offer this as a hand out to participants.
  5. Custom Domain Name – Be able to brand your academy with your own custom domain name.
  6. Voucher system – Give access to the course / academy via vouchers, if you don’t know each participant’s email address.

Why should I upgrade from Professional to Business?

The Business plan will let you enjoy 150 courses in the academy and the following technical preferences and customizations:

  1. Single Sign-On and API – The configuration of SSO authentication and access to API key.
  2. Technical Support on the above.

How can I start a paid subscription?

A signed contract is needed to start a Coursepath paid subscription. Please get in touch with sales at info@coursepath.com or at +31 (0)20 305 76 60. Online subscription with a variety of payment options will soon be available.

What methods of payments are supported?

At the moment we provide invoicing with a 15-day term. Payment will have to be coursed through bank wire transfer. Online payment options including credit card will soon be available.

How do I renew or cancel my subscription?

A subscription contract is valid for 1 year and will be automatically renewed for another term of 1 year unless a notice of cancellation has been handed over to us.

For subscription cancellation, we require a 40-day written notice before the end of the current contract term. Please send your request for cancellation to info@coursepath.com.

Product

Are there any sample courses available?

For reference and inspiration, we have created a Coursepath Demo Academy. In here you will find sample courses and our online guide.

Coursepath Demo Academy: https://demo.coursepath.com.

Simply click on the course you wish to follow and register with your name and password.

Can I import existing course materials into Coursepath?

You can create courses from scratch or upload existing training materials in PowerPoint or PDF, which will be automatically converted into a course. You can further enrich your courses by uploading documents (PPT, PDF, Word) for online preview and attachment, as well as interactive media (JPG, GIF, PNG, MP3 and external hosted videos). The options to duplicate, import data from other courses, revise and update existing trainings are also available in Coursepath.

Convert your PowerPoint or PDF into a course by starting our 30-day trial now.

Can I create quizzes to test the knowledge level of my participants?

Coursepath offers an advanced multiple-choice question with options for multiple-correct, as well as yes or no (true or false), short answer, essay and Hotspot questions. When answers are entered, the quiz allows you to automatically provide feedback, as well as give a general feedback evaluation. Furthermore, you can assign scoring to each question and be able to incorporate this in the participant’s completion matrix.

Can I track the progress of participants in every course?

Trainers (only on assigned courses or if assigned the trainer role on academy level) in Coursepath have access to:

  • Participants’ individual performance and progress in a course.
  • Summarized statistics and performance of user groups in a course.
  • Activity audit trail and notifications per course

Managers and auditors have reviewing access to everything including:

  • Overview report of participants and courses in the academy including test results (data downloadable).

How can I delete or deactivate courses?

If you are subscribed to our Basic (up to a maximum of 10 courses), Professional (up to a maximum of 50 courses) and Business (up to a maximum of 150 courses) plans, and have already reached the maximum number of courses in your academy, simply delete one of the older courses.

Alternatively, you can always upgrade to Professional or Business.

How can learning be customized?

First of all, the language can be set individually. Coursepath is available in 20 languages, including Dutch, English, French, German, Spanish, Russian and many more.

Participants can also choose to extend their profile with a picture or description and set e-mail notifications to their own preferred time interval.

How are the user roles and permissions defined in Coursepath?

Coursepath delivers a clear-cut role-based access security. This guarantees your organisation a clearly defined role policy in the online academy and a security framework that is adapted as best practice by many organisations.

To learn more about our user roles and permissions, please see our blog entry here: Roles and Permissions in Coursepath.

Please explain the E-commerce facility?

This feature allows you to offer paid courses directly from Coursepath and will let your customers pay the course via PayPal or Mollie (with several payment methods) before proceeding. All payment transactions are securely performed in PayPal or Mollie and Coursepath only registers the summary of the transaction for audit purposes. Once the payment has gone through, your customers are automatically directed to the course.

The E-commerce feature is only available under Professional and Business plans.

Can I integrate video into training?

In Coursepath, you can integrate video directly into online training. No dependence on third party services: you can choose to embed video and other material via iframes from YouTube or other services OR to integrate directly in Coursepath. Integrated videos are stored safely in Coursepath’s secured hosting (see below).

Can I use my own domain?

Using your own domain name is possible in Coursepath. Please get in touch with sales for further information at info@coursepath.com or at +31 (0)20 305 76 60.

The custom domain is only available under Professional and Business plans.

Does Coursepath support Tin Can / xAPI and SCORM?

Coursepath supports publication using Tin Can / xAPI and SCORM by simply uploading the package (zip file) into Coursepath and then deploying it. The course results will also be stored in Coursepath.

Requires subscription to SCORM Cloud (not included).

Do I need to install software to use Coursepath?

No, you only need a web browser, and the Internet of course. Coursepath works with Chrome, Internet Explorer 9+, Safari and Firefox.

Coursepath features a responsive design, which enables participants to follow training from their smartphone and tablet, wherever they are and whenever the time is right. Give Coursepath a try on your smartphone or tablet now!

How secure are my course materials and participant’s personal information?

Coursepath is hosted in the European Union via our hosting partner Cyso with data centers in the Netherlands. Cyso is ISO 27001 certified. A team of specialized security companies inspect our services regularly, making sure your data are protected at all times. You find further information in our overview: Supreme data protection and security with Coursepath.

My question is not in the list. Where can I get help?

You can always send us an e-mail at info@coursepath.com or call us at +31 (0)20 305 76 60. We would be glad to hear from you!